ERP system is a must for any business in today’s fast-paced eCommerce world. ERP is a solid tool that helps your business to reduce costs, provides visibility, enhanced reporting and data security.
Epicor Eclipse is a powerful ERP system that fully meets the needs for electrical, plumbing, HVAC and PVF distributors with complex business processes. Its functionality includes accounting, business intelligence, customer relationship management, inventory management, product and purchase planning, supply chain management.
Our client wanted his admins to switch to Magento. Operations like “add product” and “apply discount” should be managed in the admin panel. Moreover, this data was to be transferred to Epicor orders.
- Establish data transfer from Magento to Epicor. The problem was that all the changes made in Magento orders were canceling or recreating these orders in Epicor.
- Items’ ID should be the same, both in Magento and Epicor after updating.
We synchronized all the Epicor data such as products, users, orders, tracking numbers, etc. with a Magento store. Besides full Epicor Eclipse Magento integration, we carried out some optimization work.
For example, we’ve solved the discount and coupon transfer issue. When admins were adding discounts and coupons in Magento this information wasn’t updating in Epicor. Also, we’ve significantly speeded up Epicor import with the help of direct SQL requests.
That’s only a few examples of what optimization work we’ve done. Contact us if you need more information about Epicor Eclipse integration and its optimization.
In October 2016, mobile traffic officially surpassed desktop traffic. This gap continues to increase as people tend to use their smartphones and tablets more than laptops searching for information and shopping. If your mobile website isn’t user-friendly you lose 60 % of your potential customers and millions of revenue.
We were asked to create a new mobile website template to boost conversion and client retention rates.
Mobile users weren’t active and were converting badly due to a big number of custom solutions. The problem was that our client was using the same template for both desktop and mobile website versions.
We had to create a new mobile website template. It should have been based on the desktop template but all the unnecessary features should have been removed to boost performance.
We developed a lighter mobile template. It wasn’t burdened with extra function and code lines as the desktop version. It became much faster and optimized. The fewer time customers spend to make a purchase the more satisfied they become.
As a result, mobile conversion got to the same level as the desktop version. New template also helped to enhance search visibility, user experience, lead generation and brand identity.
Our client has invested a lot of time and efforts in designing the checkout page, allowing customers to make purchases in 4 clicks. Nevertheless, the abandoned cart rate was about 60-80%. If checkout page design is ok, it doesn’t mean that the UX is good.
There’s one more important thing about the checkout process — checkout load time. Infinite refreshing of a shopping cart to update fees, items count and coupons makes customers cancel the order. One second page load delay can cost business millions in losses.
The checkout page was loading more than in 3 seconds. Customers had problems while adding items during the checkout and shipping cost calculation was too slow. The number of abandoned carts rose to 70 %.
We’ve found out that Shipping Rules and Promo Rules extensions were causing a heavy server load. Moreover, block cache was enabled what could be a reason for the poor checkout performance. One more interesting thing was that incognito mode was slowing down the checkout or making it impossible to complete.
At first, we tried to refresh the cache. It helped a little bit to reduce the load time but two days later it all started again. Then we switched off the block cache and the results became better. Nevertheless, it was possible to speed it up more. We optimized the work and rewrote some queries of Promo and Shipping rules as they were causing heavy server load.
As a result, the checkout page started to load in 0,9 sec which +300% faster than it was. The number of abandoned carts has become significantly lower.
Our client’s average page load speed was 12 seconds. We were asked to examine the site’s performance to find out what slows it down and fix it. Our main goal was to boost performance by 6 seconds.
Poor web performance gravely affects eCommerce. 1 extra page load second reduces the conversion rate and customer satisfaction level by 7 and 16 % respectively. Users expect to load your desktop website no more than in 4 seconds. The average load speed around the Net is 10 secs which is twice slower.
We’ve discovered where these 12 seconds come from:
1.5 sec — page creation
2.5 sec — parsing
8 sec — HTML, js, CSS, pictures
The low page load speed issues were happening during the second and third stages (2.5 and 8 secs). The more elements such scripts, pictures, modules you have, the slower your website loads. That was the primary cause of poor web performance.
What we’ve done:
- Examined all clients’ modules and switched off unnecessary ones.
- Reduced the size of pictures bigger than 500kb.
- Accomplished server and code optimization.
- Installed and configured Varnish Cache (web application accelerator that cashes site’s content)
- Disabled unnecessary js,css.
- Optimized Amazon scripts.
- Optimized items that have more than 600 subsidiary products. We managed to boost their load by 7 sec on average.
We’ve found out that Epicor Eclipse is quite popular system among home decor stores. Epicor Eclipse is an ERP CRM business system aimed at electrical, plumbing, HVAC and PVF distributors. It offers numerous features to grow sales, improve margins and increase productivity. Epicor Eclipse functionality lets users anticipate and satisfy shifting customer demands.
- Manage warehouse, inventory, purchasing and manufacturing.
- Calculate the amount of needed inventory.
- Manage all customer data (e.g., contacts, opportunities, loyalty programs) and access it from anywhere.
- Perform financial and job management.
- Maximize profits by showing how and where to squeeze higher gross margins out of less price-sensitive transactions, including shipping.
All features are available from any device including mobile phones.
The system can be integrated in your Magento store and we’re ready to help you to do it. The integration of Epicor Eclipse will help you to increase sales, reach new customers and shorten sale cycles.