ERP system is a must for any business in today’s fast-paced eCommerce world. ERP is a solid tool that helps your business to reduce costs, provides visibility, enhanced reporting and data security.
Epicor Eclipse is a powerful ERP system that fully meets the needs for electrical, plumbing, HVAC and PVF distributors with complex business processes. Its functionality includes accounting, business intelligence, customer relationship management, inventory management, product and purchase planning, supply chain management.
Our client wanted his admins to switch to Magento. Operations such as “add product”, “apply discount” and etc. were to be carried out in Magento admin panel. Moreover, this information was to be transferred to Epicor orders.
Our tasks were:
- All the changes that were made in Magento admin panel should be transferred to Epicor system. The problem was that while making changes in Magento order it was canceling or recreating this order in Epicor system.
- Items’ ID should be the same both in Magento and Epicor after its updating.
We synchronized all the Epicor data such as products, users, orders, tracking numbers and etc. with a Magento store. Besides full Epicor Eclipse Magento integration, we carried out some optimization work.
For example, we’ve solved the discount and coupon transfer issue. When admins were adding discounts and coupons in Magento this information wasn’t updating in Epicor. Also, we’ve significantly speeded up Epicor import with the help of direct SQL requests.
That’s only a few examples of what optimization work we’ve done. Contact us if you need more information about Epicor Eclipse integration and its optimization.
In October 2016, mobile traffic officially surpassed desktop traffic. This gap continues to increase as people tend to use their smartphones and tablets more than laptops searching for information and making purchases. If your mobile website isn’t user-friendly you lose 60 % of your potential customers and millions of revenue.
To boost conversion and client retention rates we were asked to design a new mobile website template.
Mobile users weren’t active shoppers and were converting badly due to a big number of custom options. The problem was that our client was using the same template for both desktop and mobile versions of his website.
We had to create a separate template for the mobile site version. It should have been done on the basis of the desktop template but all the unnecessary stuff should have been discarded in order not slow down the mobile website.
We developed a lighter mobile version of the client’s website. It wasn’t burdened with excess function and code lines as the desktop version. It became much faster and optimized. The fewer time customers spend to do their stuff the more satisfied they become.
As a result, mobile conversion got to the same level as the desktop version. New template also helped to enhance search visibility, user experience, lead generation and brand identity.
Our client has invested a lot of time and efforts in designing his checkout page to make purchases in 4 clicks. Nevertheless, he had 60-80% of the abandoned carts. If checkout page design is ok it doesn’t mean that the UX is good.
There’s one more important thing about the checkout process — checkout load time. Infinite refreshing of a shopping cart to update fees, items count and coupons will make customers cancel the order. Even if they are the most patient people in the world. One second page load delay can cost business millions in losses.
A checkout page was loading more than in 3 seconds. Client’s customers had problems while adding items during the checkout process and shipping cost calculation was too slow. The number of abandoned carts rose to 70 %.
We’ve found out that Shipping Rules and Promo Rules extensions were causing a heavy server load. Also, block cache was enabled what could be a reason for the poor checkout page performance. One more interesting thing was that incognito mode was slowing down the checkout process or was making it impossible to complete.
Firstly, we tried to refresh the cache. It helped a little bit to reduce the load time but two days later it all started again. Then we switched off the block cache and the results we significantly better. Nevertheless, it was possible to speed it up more. As Promo and Shipping rules were causing the heavy server load we optimized their work and rewrote some queries.
As a result, the checkout load became 0,9 sec which +300% faster than it was. The number of abandoned carts has become significantly lower.
Our client’s average page load speed was 12 seconds. We were asked to examine the site’s performance, find out what slows it down and fix it. Our main goal was to boost performance by 6 seconds.
Poor web performance gravely affects your eCommerce business. 1 extra page load second reduces your conversion rate and customer satisfaction level by 7 and 16 % respectively. Users expect to load your desktop website no more than 4 seconds. The average load speed around the Net is 10 secs what is twice slower.
We’ve discovered where these 12 seconds come from:
1.5 sec — page creation
2.5 sec — parsing
8 sec — html, js, css, pictures
It helped us to define the main problems that should be solved. The main problem was on the second and third stages (2.5 and 8 secs). They depend on the page size and the amount of the elements. The more elements such scripts, pictures, modules you have the slower your website loads. That was the primary cause of the site’s poor web performance.
What we’ve done:
- Examined all clients’ modules and switched off unnecessary ones.
- Reduced the size of pictures bigger than 500kb.
- Accomplished server and code optimization.
- Installed and configured Varnish Cache (web application accelerator that cashes site’s content)
- Disabled unnecessary js,css.
- Optimized Amazon scripts.
- Optimized items that have more than 600 subsidiary products. We managed to boost their load by 7 sec on average.
We’ve found out that Epicor Eclipse is quite popular system among home decor stores. Epicor Eclipse is an ERP CRM business system aimed at electrical, plumbing, HVAC and PVF distributors. It offers numerous features to grow sales, improve margins and increase productivity. Epicor Eclipse functionality lets users anticipate and satisfy shifting customer demands.
- Manage warehouse, inventory, purchasing and manufacturing.
- Calculate the amount of needed inventory.
- Manage all customer data (e.g., contacts, opportunities, loyalty programs) and access it from anywhere.
- Perform financial and job management.
- Maximize profits by showing how and where to squeeze higher gross margins out of less price-sensitive transactions, including shipping.
All features are available from any device including mobile phones.
The system can be integrated in your Magento store and we’re ready to help you to do it. The integration of Epicor Eclipse will help you to increase sales, reach new customers and shorten sale cycles.