GolfDiscount: Business Automation & Support

Moreover, we added extra reasons for returns to boost user experience:

• Return for Refund/Credit
• Return for Exchange
• Satisfaction Guarantee Return

We developed a module that allows the client to create special shopping cart rules for a specific group of promo items. When creating a specific rule for sales, a store admin should specify the SKU that belongs to the restriction group and indicate the number of goods that can be purchased from this group.

As one customer is allowed to buy promo items once a day, we also added a mechanism to check the number of purchases made by a certain customer. For example, if the user is logged in, the module checks all their orders for the last 24 hours. In case when the user isn’t logged in, the module checks if their shipping address was used more than once during 24 hours.

When the customer fails to meet at least one of these rules, the module doesn’t allow the customer to check out.

1. Order Confirmation Message. The block notifies customers that their orders are submitted and calls to check the order details not to waste extra time on refunds in case of incorrect information. This way the client shows care about their clients, which boosts brand loyalty and increases trust. Moreover, the client leaves contact info for feedback in case of mistakes in order details. The text of the message can be changed in the admin panel.

2. Delivery Details. The block contains the order number, and delivery details (shipping and billing details, shipping and payment methods). In addition, the block contains a message that clients get tracking info via email. Providing ecommerce order tracking is now considered an essential service for every ecommerce company to offer. It reduces costs, meets customers expectations, and provides more control over fulfillment.

3. Promo Banners. The banners show customers the best-selling products and offer coupon codes in order to encourage customers to make an additional purchase.

5. Order Confirmation Checkbox. When the customer checks the order details, they need to click the checkbox if everything is alright. When the order is confirmed by the client, store admins can see it in the order details:

6. Order Summary. The block contains the final price of the order, including order quantity, coupons, shipping, and taxes.

During our investigation of the order editing process and Avatax module logic, we discovered a gap in functionality. Specifically, there were no built-in capabilities for canceling or deleting invoices. To address this, we worked with the client’s existing Order Editor extension and created a customized solution. Our team added a new “VOID” status for old and deleted invoices, which ensures that any changes made to orders are properly reflected in Avatax. With this new functionality in place, the client is able to avoid unnecessary tax charges and maintain accurate records for their business.

We conducted an on-site image optimization audit and identified issues with the content of alt and title attributes. To address this problem, we developed a smart solution that enables the client to automatically add appropriate content, such as {Color} + {Product name} or {Product name}, to the attributes. This module extracts this information from product file names and significantly reduces the amount of time store managers spend on this task.

The number of clicks significantly increased after on-site image optimization. The client’s website got more clicks and impressions. As visual elements are considered to be more effective than text, CTR also showed a positive dynamic.