Vapor Source is a 6 Colorado-based offline stores business that offers vapor goods. The business has some strict limitations, that influence on all the operations: minors shouldn’t have an ability to buy products at the shop. And if that happens, the company deals with returns and penalties. Our challenge was to find a way to filter out minors, but at the same time – keep abandoned carts rate low. So we have:
- Partnered with Electronic Verification Systems and built a bridge between Magento and EVS to verify users.
- Integrated it to sign up and checkout process.
- Added an ability for manual verification.
- Worked on custom emails for customers and admins.
Among that, we helped the company to perform better by fixing server and Magento performance issues, built an import from ERP, made custom price rules implementation, helped with SEO and others.
Our collaboration still continues: we work on integrating 6 offline stores POS to magento and migrating to Magento 2.
After 3 months the new verification algorithm dropped the number of abandoned carts on 49%
Incorrect Yotpo implementation made Google to drop out all the store review from Google Reviews.
In 2 weeks reviews started appearing in Google and Google Reviews.
Mobile version of the website was too slow both for users and Google Bot.
Average speed load was improved. The pages load x2,07 times faster than previous mobile version.
The old client’s server wasn’t powerful enough to manage with the increased number of orders and users flow. It slowed down operations score and minimized overall store performance.
We’ve transported all data from the old server, configured the new one for the productive work with Magento, set specific software. Current server has unlimited traffic capabilities and due to our setup provides the highest performance.
There was a problem with e-mails delivering to the Microsoft e-mail addresses (outlook). Users didn’t receive automatically generated e-mails with the instructions for a password recovery.
The client’s IP address was successfuly removed from the outlook filtering, the users receive letters.