Our solution turns returns in a piece of cake for users. Whenever they want to return an item, they don’t need to reach out to store managers and delivery services. There’s no more need in phone calls and exhausting talks.
A customer just only needs to do 3 things:
Go to the return management page, enters the order number and shipping details, chooses a reason for the return.
Send this data to a delivery service.
Get a return label.
Unlimited Opportunities for Customization
Reasons for return:
Return for Refund/Credit
When customers want to return a product, they can choose any refund method like gift card, credit card, debit card, reward points and others. You can set any refund method that doesn’t contradict your return policy.
Return for Exchange
When customers want to exchange a purchased product for a new one, the only thing they need is just to fill an Original & New Order Numbers to Return Label form. After that, they’ll get a return label which contains both order numbers.
Satisfaction Guarantee Return
The classic money-back guarantee. A refund is made when customers aren’t satisfied with a product or service. The most common reasons for refunds are any kind of damage, non-conformity of the goods, shipping mistakes, etc.
Why Do You Need Automated Return Management Solution?
Save Time on Return Operations
On averagеe, the return rate for products bought online is 25 %. The number of returns increases in direct proportion to the growth of your catalog.
The more products you have, the more return requests you receive. Handling all these returns manually may become unbearable. Moreover, it brings extra work to store managers that consumes a lot of time.
Automating your return process easier and faster. You don’t need to handle each return step on your own, starting from informing customers that their return request is placed to notifying them about return statuses. Your store managers will be able to throw all of their resources toward more important objectives than handling return requests.
Boost User Experience
Automated return operations save time not only for your store management but also for clients. The faster they get a return label, the more satisfied they become.
The speed of return processes is not the only thing that positively impacts the user experience. Customers need return options. They should have an opportunity to decide what they want to do with a product they want to return. Custom return forms provide them with different options, whether they want to exchange a product to another one, raise a full refund or its cost in the form of credits/points, etc.